Employer: IBM
Travel 50% travel annually
Job description
The Security Services Manager is the key player on the IBM Security Team for the client serving as the delivery management focal for operational governance and oversees the day-to-day activities of the delivery team.
Regular Role Activities:
Service as a point of contact between client and IBM Security Services delivery team for operational governance of security services activities and deliverables
Maintain and oversee relationships for MSS delivery organizations providing security support
Provide oversight and management for operational MSS security actives, processes and polices as required
Oversee device quality assurance processes and devices transitioning to steady state
Facilitate delivery for critical situations or sensitive projects
Track, report and resolve quality issues impacting the client
Coordinate root cause analysis for service delivery defects
Provide proactive analysis and recommendations for operational environment
Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary
Participate in operational cadence calls with stakeholders
Produce a Standard Operating Procedures Compilations.
The above is a listing of typical activities and responsibilities of this role. The list above is not intended to be all inclusive and it is expected that there will be other activities and responsibilities taken on and accepted by this role based on client and project need
Skills:
Experience in crisis management
Prior supervisory or technical team lead experience
Strong networking (TCP/IP, OSI model, LAn/WAN, cabling and data transmission types, network topologies, routing protocols, and remote access methods)
Security Technologies (SIEM, firewalls/routers, proxies, endpoint security, and privileged ID management)
Security best Practices
Security Regulations
Technical, business and strategic leadership
Project management
Excellent written and oral communications
Detail oriented
Customer Focused
Excellent People Management
Ability to work in a fast paced environment
Ability to interact with staff, peers and customers on a technical and professional level
Good troubleshooting and problem solving skills
Thorough understanding of customer service related performance metrics
Dice13
Required
High School Diploma/GED
At least 5 years experience in IT Security
At least 5 years experience in Crisis Management
At least 5 years experience in Client Relationships - Building and Maintaining
Readiness to travel 50% travel annually
English: Fluent
Preferred
Bachelor's Degree in Information Technology
At least 8 years experience in IT Security
At least 7 years experience in Crisis Management
At least 7 years experience in Client Relationships - Building and Maintaining
Certified in CISSP
Certified in CISA
Certified in CISM
Certified in CCNP
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Apply Online
Travel 50% travel annually
Job description
The Security Services Manager is the key player on the IBM Security Team for the client serving as the delivery management focal for operational governance and oversees the day-to-day activities of the delivery team.
Regular Role Activities:
Service as a point of contact between client and IBM Security Services delivery team for operational governance of security services activities and deliverables
Maintain and oversee relationships for MSS delivery organizations providing security support
Provide oversight and management for operational MSS security actives, processes and polices as required
Oversee device quality assurance processes and devices transitioning to steady state
Facilitate delivery for critical situations or sensitive projects
Track, report and resolve quality issues impacting the client
Coordinate root cause analysis for service delivery defects
Provide proactive analysis and recommendations for operational environment
Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary
Participate in operational cadence calls with stakeholders
Produce a Standard Operating Procedures Compilations.
The above is a listing of typical activities and responsibilities of this role. The list above is not intended to be all inclusive and it is expected that there will be other activities and responsibilities taken on and accepted by this role based on client and project need
Skills:
Experience in crisis management
Prior supervisory or technical team lead experience
Strong networking (TCP/IP, OSI model, LAn/WAN, cabling and data transmission types, network topologies, routing protocols, and remote access methods)
Security Technologies (SIEM, firewalls/routers, proxies, endpoint security, and privileged ID management)
Security best Practices
Security Regulations
Technical, business and strategic leadership
Project management
Excellent written and oral communications
Detail oriented
Customer Focused
Excellent People Management
Ability to work in a fast paced environment
Ability to interact with staff, peers and customers on a technical and professional level
Good troubleshooting and problem solving skills
Thorough understanding of customer service related performance metrics
Dice13
Required
High School Diploma/GED
At least 5 years experience in IT Security
At least 5 years experience in Crisis Management
At least 5 years experience in Client Relationships - Building and Maintaining
Readiness to travel 50% travel annually
English: Fluent
Preferred
Bachelor's Degree in Information Technology
At least 8 years experience in IT Security
At least 7 years experience in Crisis Management
At least 7 years experience in Client Relationships - Building and Maintaining
Certified in CISSP
Certified in CISA
Certified in CISM
Certified in CCNP
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Apply Online