Employer: Montage Hotel & Resorts
Location:Lahaina, HI
Security Manager will oversee the daily operations of the Safety and Security Department and to ensure the day to day completion of the Department’s annual goals and objectives.
Essential Function:
AVERAGE % OF TIME
50% Manage the timely resolution and handling of associate complaints, incidents, resort policies and procedures, safety hazards, and overall compliance as it relates to resort Safety & Security. Direct and delegate various safety/security officer work assignments. Ensure incident reports are completed and investigations are promptly resolved. Regularly evaluate the quality of security officers daily work and efficiency, including; incident reports, daily activity logs, key records, and various investigations.
Conduct on-going training of new and existing security officers and associates throughout the resort. Manage various general liability claims. Follow up on, communicate, and resolve all Guest and associate issues in a timely manner.
30% Co-Manage the Injury & Illness Prevention - Safety Program. Discuss with associates the workers comp and injury prevention process and procedures. Coordinate accident investigations internally and with insurance investigators. Collaborate with Risk Management to ensure day to day and yearly departmental safety/compliance goals are achieved. Work very closely with Montage’s Corporate Director Risk Management on matters of Safety, Security, Loss Prevention, Crisis Communication, Injury Prevention, Accident Investigations, Claims Management, Property Insurance matters, and other Risk Management related initiatives.
10% Co-chair the Safety Committee. This includes having a full understanding of meeting minutes, monthly safety training, and job safety analysis training records and injury follow ups are complete throughout the resort. Oversee and draft injury, missing property, damage claim, and criminal activity reports.
10% Responsible for managing and evaluating day to day security officer job performance and required disciplinary action. Ensure all office equipment needs/supplies are purchased and maintained accordingly.
Other
Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment. It is understood that as management of the Security and Safety Department that normal hours for this position will be weekends and evenings.
Due to the fluctuation in business levels in the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Resort. In addition, attendance is required at all scheduled training sessions and meetings. As management, you will also be required to conduct training.
Upon employment, all employees are required to fully comply with company rules and regulations for the safe and effective operation of the Resort’s facilities. Employees who violate Resort rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Supportive Functions:
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the Resort.
• Provide direct service to guests as needed, including, but not limited to safety and security
• Additional duties as necessary and assigned
• Duties that will meet the goals and objectives of the Safety and Security Department
Specific Job Knowledge , Skills and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess advanced computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of Resort safety and security operations.
• Knowledge of other Department operations to assist in times of need.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and Innkeeper laws. Must know workers comp law and process.
Physical Demands
• Most work tasks are performed indoors and outdoors. The temperature may vary when conducting outdoor duties depending on the weather.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill various tasks.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, camera systems and radios.
Qualifications Standards:
Education
High school or equivalent education required. Bachelor degree preferred.
Experience
Safety and security management or Supervisor experience required. Supervisor experience in the hospitality industry required. Knowledge of basic law enforcement and Innkeepers law required.
Licenses or Certificates
CPR/First Aid certified
AED certified
Active Security Guard Card
