Employer: Loews Hotels
Location: Greater Chicago Area
Position Summary
The Loews Chicago Hotel is currently seeking a Director of Security to join the team. Loews Chicago Hotel features 400 guestrooms, including 25 suites,more than 25,000 square feet of innovative meeting space, multiple outdoor terraces for guest and function uses, spa/fitness center and an outdoor rooftop including a pool overlooking the city.
Boasting city and lake views from the guest rooms, the property is located just one block north of the Chicago River and two blocks east of North Michigan Avenue, in the heart of Chicago. The hotel will be part of a highly visible 52-story tower comprised of the Loews Chicago Hotel and 390 luxury residential apartments.
The Director of Security directs and provides for the safety and security of guests, Team Members, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a four-star hotel. Provides such services in accordance with legal requirements and Loews Hotels corporate guidelines. Oversees continuous security rounds and inspections of all guests and back of the house areas. Directs proactive hotel safety and loss prevention efforts and emergency drills. Conducts investigations and provides timely follow-up concerning all hotel safety-related issues. Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services.
More specifically, responsibilities include:
Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner-Direct and maintain continuous physical property rounds by Security personnel-
Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms-
Resolve, document, and track all security related issues or problems
Interact and coordinate activities with Risk Management-
Respond to all general liability insurance claims-
Co-Chair property Safety Committee and coordinate all monthly safety meetings
Direct the development of hotel safety incentive/loss prevention program-
Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
Coordinate the timely preparation of all Security logs, shift reports, and other permanent records-2%
With assistance of Human Resources, maintains driver’s list of hotel employees who are approved to operate company vehicles
Review all reports regularly for completeness and accuracy-
Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.-
Compile monthly reports and forward to corporate office-
Inform General Manager of all matters concerning safety and security-Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly-
Produce weekly schedules
Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
Work with hotel department managers to coordinate hotel safety program-
Work with department managers to develop customized work area safety sheets
Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.-
Set and maintain standards for all investigations
Conduct detailed investigations into work-related injuries
Responsible for the search, storage and return of all lost and found items-
Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff
Conduct an annual inventory of all chemicals used by all departments in the hotel-
Instruct and supervise new Security personnel during their first few months of employment
Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy-
Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees-
Oversee Responsible Vendors and first-aid training of all Security officers-
Oversee scheduling of all Security personnel-
Develop cooperative working relationships between Security/Safety staff and other hotel team members and outside law enforcement personnel to promote timely and effective exchange of information-
Network with other local hotel Security Directors to discuss security related issues
Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production-
Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
Develop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarms-
Monitor operation of and recommends changes in - CCTV security system and radio and paging equipment-
Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information-
Maintain comparison statisticsRoom losses
Total number of incidents
Number of employee accidents and resultant cost in terms of money and lost work
Number of guest accidents
Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)-
Coordinate random bag and locker checks as necessary
Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
Able to make decisions on imperfect information, agile in multi-tasking, bias toward action, decisive Decisiveness
Agility in multitasking-
Ability to make decisions on imperfect information-
Other duties as assigned
Desired Skills and Experience
Required Skills and Experience
Must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
Excellent communication skills - oral and written
Outstanding organization, planning, and leadership skills
Thorough knowledge of OSHA regulations
Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect information
Agility in multi-tasking
Bias toward action
Strong investigative skills
Able to work a flexible schedule, including weekends and holidays
Qualification Standards
Education: Bachelor degree in related field
Experience: Minimum five years experience as a hotel Director of Security or five years law enforcement management experience
Location: Greater Chicago Area
Position Summary
The Loews Chicago Hotel is currently seeking a Director of Security to join the team. Loews Chicago Hotel features 400 guestrooms, including 25 suites,more than 25,000 square feet of innovative meeting space, multiple outdoor terraces for guest and function uses, spa/fitness center and an outdoor rooftop including a pool overlooking the city.
Boasting city and lake views from the guest rooms, the property is located just one block north of the Chicago River and two blocks east of North Michigan Avenue, in the heart of Chicago. The hotel will be part of a highly visible 52-story tower comprised of the Loews Chicago Hotel and 390 luxury residential apartments.
The Director of Security directs and provides for the safety and security of guests, Team Members, and hotel property in an effective, professional and guest-friendly manner commensurate with the demands of a four-star hotel. Provides such services in accordance with legal requirements and Loews Hotels corporate guidelines. Oversees continuous security rounds and inspections of all guests and back of the house areas. Directs proactive hotel safety and loss prevention efforts and emergency drills. Conducts investigations and provides timely follow-up concerning all hotel safety-related issues. Utilizes cost-efficient technologies and techniques to provide effective and seamless provision of security services.
More specifically, responsibilities include:
Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner-Direct and maintain continuous physical property rounds by Security personnel-
Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms-
Resolve, document, and track all security related issues or problems
Interact and coordinate activities with Risk Management-
Respond to all general liability insurance claims-
Co-Chair property Safety Committee and coordinate all monthly safety meetings
Direct the development of hotel safety incentive/loss prevention program-
Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
Coordinate the timely preparation of all Security logs, shift reports, and other permanent records-2%
With assistance of Human Resources, maintains driver’s list of hotel employees who are approved to operate company vehicles
Review all reports regularly for completeness and accuracy-
Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.-
Compile monthly reports and forward to corporate office-
Inform General Manager of all matters concerning safety and security-Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly-
Produce weekly schedules
Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
Work with hotel department managers to coordinate hotel safety program-
Work with department managers to develop customized work area safety sheets
Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.-
Set and maintain standards for all investigations
Conduct detailed investigations into work-related injuries
Responsible for the search, storage and return of all lost and found items-
Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff
Conduct an annual inventory of all chemicals used by all departments in the hotel-
Instruct and supervise new Security personnel during their first few months of employment
Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy-
Whenever feasible, rotate job assignments to expand each Security Officer’s experience and understanding of various safety functions
Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees-
Oversee Responsible Vendors and first-aid training of all Security officers-
Oversee scheduling of all Security personnel-
Develop cooperative working relationships between Security/Safety staff and other hotel team members and outside law enforcement personnel to promote timely and effective exchange of information-
Network with other local hotel Security Directors to discuss security related issues
Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production-
Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
Develop and maintain all alarm systems, including cashier’s hold-up button, accountant’s safe, and fire alarms-
Monitor operation of and recommends changes in - CCTV security system and radio and paging equipment-
Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information-
Maintain comparison statisticsRoom losses
Total number of incidents
Number of employee accidents and resultant cost in terms of money and lost work
Number of guest accidents
Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)-
Coordinate random bag and locker checks as necessary
Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
Able to make decisions on imperfect information, agile in multi-tasking, bias toward action, decisive Decisiveness
Agility in multitasking-
Ability to make decisions on imperfect information-
Other duties as assigned
Desired Skills and Experience
Required Skills and Experience
Must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
Excellent communication skills - oral and written
Outstanding organization, planning, and leadership skills
Thorough knowledge of OSHA regulations
Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect information
Agility in multi-tasking
Bias toward action
Strong investigative skills
Able to work a flexible schedule, including weekends and holidays
Qualification Standards
Education: Bachelor degree in related field
Experience: Minimum five years experience as a hotel Director of Security or five years law enforcement management experience