Employer: Tiger Swan
Location: Apex , NC
Salary Range: From: $30720 To: $36864 per Year
Job Description:
TigerSwan provides comprehensive solutions to global instability, operational risk management, logistics, crisis management, business intelligence, and security consulting services to the US Government and corporate clients. GuardianAngel, offered exclusively by TigerSwan, is a satellite based emergency assistance application that provides real time tracking and location services. TigerSwan’s Emergency Response Center will direct emergency services to you globally and provide the necessary support to ensure your safety. TigerSwan GuardianAngel™ service is your personal crisis action coordinator.
Summary:
TigerSwan’s Emergency Response Center is seeking a GuardianAngel Watch Officer responsible for management and coordination of global security operations, staff security, security monitoring, incident management, and communications. TigerSwan's Emergency Response Center will feature 24/7/365 global security monitoring, intelligence gathering and analysis, information technology and communications.
Duties and Responsibilities
• Monitor the global movement of clients, business travelers, international assignees and senior executives through personal monitoring devices in real-time, responding to panic alarm activation's and providing emergency assistance
• Monitor the overall status and threat levels across the globe.
• Provide security assessments to identify risks and recommend cost permissive solutions for risk mitigation
• Assess global events and the impact to TigerSwan staff, client’s, facilities and business operations
• Provide immediate guidance and assistance during emergency situations
• Assist in the successful coordination with external organizations as to security, emergency preparedness, emergency response, communications and training
• Prepare situation reports and maintain administrative requirements associated with role and responsibilities.
Knowledge, Skills and Abilities
• Ability to work rotating shifts. The TigerSwan Emergency Response Center will function 24 / 7 / 365, twenty four hours per day, seven days a week, and three hundred sixty five days per year.
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision making skills
• Ability to work with a sense of urgency, remain agile and adapt to unexpected situations or events
• Strong computer skills and a capacity to learn new systems quickly
• Broad understanding of GPS, cellular and Iridium satellite technologies, software platforms and hardware. Relevant GIS, mapping and tracking software product knowledge is preferred.
• Intelligence collection and analysis
• Excellent analytical, research and investigative skills
• Proficiency with customer care techniques and processes
• Ability to provide trend data to operations personnel site management team
• Ability to identify customer needs/expectations and must participate in operations with the client and customer listening programs. This includes call monitoring to improve quality, minimize errors and track operational performance.
• Ability to manage, review and analyze quality reports.
• Candidates with the ability to obtain security clearance are preferred
Education and Experience
• 3+ years’ operational experience in a Global Security Operation Center, Fusion Center, Emergency Operation Center, Command and Control Center or similar security and intelligence center operation.
• Prior experience in security monitoring and security tracking of physical assets, facilities
• Experience utilizing the various communication capabilities within a dispatch center including Radio Frequency (RF), telephone, intercom, data networks, and video surveillance monitoring equipment, inter-agency interoperability, console functionality, and other emergency communication strategies during sustained emergency events.
• Proficient with the use of technology and various operating systems.
• Excellent written and verbal communication skills
• Knowledge of overall Global Security
Salary Range: From: $30720 To: $36864 per Year
Job Description:
TigerSwan provides comprehensive solutions to global instability, operational risk management, logistics, crisis management, business intelligence, and security consulting services to the US Government and corporate clients. GuardianAngel, offered exclusively by TigerSwan, is a satellite based emergency assistance application that provides real time tracking and location services. TigerSwan’s Emergency Response Center will direct emergency services to you globally and provide the necessary support to ensure your safety. TigerSwan GuardianAngel™ service is your personal crisis action coordinator.
Summary:
TigerSwan’s Emergency Response Center is seeking a GuardianAngel Watch Officer responsible for management and coordination of global security operations, staff security, security monitoring, incident management, and communications. TigerSwan's Emergency Response Center will feature 24/7/365 global security monitoring, intelligence gathering and analysis, information technology and communications.
Duties and Responsibilities
• Monitor the global movement of clients, business travelers, international assignees and senior executives through personal monitoring devices in real-time, responding to panic alarm activation's and providing emergency assistance
• Monitor the overall status and threat levels across the globe.
• Provide security assessments to identify risks and recommend cost permissive solutions for risk mitigation
• Assess global events and the impact to TigerSwan staff, client’s, facilities and business operations
• Provide immediate guidance and assistance during emergency situations
• Assist in the successful coordination with external organizations as to security, emergency preparedness, emergency response, communications and training
• Prepare situation reports and maintain administrative requirements associated with role and responsibilities.
Knowledge, Skills and Abilities
• Ability to work rotating shifts. The TigerSwan Emergency Response Center will function 24 / 7 / 365, twenty four hours per day, seven days a week, and three hundred sixty five days per year.
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision making skills
• Ability to work with a sense of urgency, remain agile and adapt to unexpected situations or events
• Strong computer skills and a capacity to learn new systems quickly
• Broad understanding of GPS, cellular and Iridium satellite technologies, software platforms and hardware. Relevant GIS, mapping and tracking software product knowledge is preferred.
• Intelligence collection and analysis
• Excellent analytical, research and investigative skills
• Proficiency with customer care techniques and processes
• Ability to provide trend data to operations personnel site management team
• Ability to identify customer needs/expectations and must participate in operations with the client and customer listening programs. This includes call monitoring to improve quality, minimize errors and track operational performance.
• Ability to manage, review and analyze quality reports.
• Candidates with the ability to obtain security clearance are preferred
Education and Experience
• 3+ years’ operational experience in a Global Security Operation Center, Fusion Center, Emergency Operation Center, Command and Control Center or similar security and intelligence center operation.
• Prior experience in security monitoring and security tracking of physical assets, facilities
• Experience utilizing the various communication capabilities within a dispatch center including Radio Frequency (RF), telephone, intercom, data networks, and video surveillance monitoring equipment, inter-agency interoperability, console functionality, and other emergency communication strategies during sustained emergency events.
• Proficient with the use of technology and various operating systems.
• Excellent written and verbal communication skills
• Knowledge of overall Global Security