Summary Description:
The responsibility of the Loss Prevention Manager (LPM) is to minimize inventory shortage and controllable losses by developing and auditing policies, procedures and other changes to prevent loss, and by training and development of staff to use these systems and work in ways that prevent loss. The LMP achieves this working within the Thrifts strategy and growth plans, and develops and proposes priorities affecting loss prevention
To be successful the LPM must consistently demonstrate the following core competencies.
Job Functions:
Developing and Auditing Policies & Procedures
· Evaluate and develop improvements to current policies of operations in the thrift shops, warehouse, moving and donations department focusing on inventory control and loss prevention. Evaluate current policy and procedure manual and update. Annually review the adequacy of the manual with assessments on whether it accurately incorporates policies of operations in the departments
· Create, implement and account for procedures of managing and tracking non-clothing donated items in thrift shops priced in excess of $100.
· Create assessments on inventory control and accuracy in relation to our POS system and if systems are being upheld throughout the thrift shops. Assess the POS inventory reports for any discrepancies on how items are sold.
· Assess and update all cash handling policies and develop procedures and expectations that managers can uphold. Audit all department cash handling procedures for daily sales and petty cash. Report findings to VP of Operations.
· Assess and maintain emergency and safety systems in all Thrift facilities
Training and Capacity Building
· Develop and implement enhancements to existing training programs for current employees, new hires and volunteers that address prevention of employee and customer theft, key elements of good customer service and best practices for store managers for effective store management.
· Develop partnerships by an open line of communication with shop staff, warehouse staff and admin staff; conduct monthly shop and facility visits and create report card on these findings as it sees fit with the focus on inventory control and loss prevention policies; build positive business relationships.
· Build relationships with local law enforcement and legal council
Accountability & Reporting
· Report twice a year to the Thrift Shop board of directors and Thrift Shop executive committee on your findings pertaining to the focus of loss prevention and inventory control in thrift shop departments with oral and written assessments.
· Develop management reports to explain the level of inventory, cash and other loss to management and to guide priorities for improvement
Other
· Provide a safe environment for customers, staff and volunteers.
· Participate in advocacy and direct action to end the twin crisis of homelessness and HIV/AIDS.
· Other duties as directed by your supervisor, President and Thrift Shop board members.
Qualifications:
· Excellent internal and external customer service
· Three plus years of Retail Loss Prevention management in a multi store environment.
· Prior experience in development of policies and procedures and assessing and coaching staff in a retail environment.
· Conducting and managing internal/external investigations
· Strong leadership and organizational skills
· Working knowledge of the physical security aspects of the job including alarms, lock and key.
· Ability to analyze information, identify causes and develop/implement solutions in stressful situations.
· Superior oral and written communication skills necessary to communicate with all levels of internal and external team members-to identify, communicate and implement site specific ideas and programs.
· Demonstrated analytical, mathematical and computer skills (Microsoft office computer skills including word, excel and outlook).
· Ability to travel up to 75% of working hours
How to apply: copy and paste link to your browser-https://home.eease.adp.com/recruit/?id=1236941
The responsibility of the Loss Prevention Manager (LPM) is to minimize inventory shortage and controllable losses by developing and auditing policies, procedures and other changes to prevent loss, and by training and development of staff to use these systems and work in ways that prevent loss. The LMP achieves this working within the Thrifts strategy and growth plans, and develops and proposes priorities affecting loss prevention
To be successful the LPM must consistently demonstrate the following core competencies.
Job Functions:
Developing and Auditing Policies & Procedures
· Evaluate and develop improvements to current policies of operations in the thrift shops, warehouse, moving and donations department focusing on inventory control and loss prevention. Evaluate current policy and procedure manual and update. Annually review the adequacy of the manual with assessments on whether it accurately incorporates policies of operations in the departments
· Create, implement and account for procedures of managing and tracking non-clothing donated items in thrift shops priced in excess of $100.
· Create assessments on inventory control and accuracy in relation to our POS system and if systems are being upheld throughout the thrift shops. Assess the POS inventory reports for any discrepancies on how items are sold.
· Assess and update all cash handling policies and develop procedures and expectations that managers can uphold. Audit all department cash handling procedures for daily sales and petty cash. Report findings to VP of Operations.
· Assess and maintain emergency and safety systems in all Thrift facilities
Training and Capacity Building
· Develop and implement enhancements to existing training programs for current employees, new hires and volunteers that address prevention of employee and customer theft, key elements of good customer service and best practices for store managers for effective store management.
· Develop partnerships by an open line of communication with shop staff, warehouse staff and admin staff; conduct monthly shop and facility visits and create report card on these findings as it sees fit with the focus on inventory control and loss prevention policies; build positive business relationships.
· Build relationships with local law enforcement and legal council
Accountability & Reporting
· Report twice a year to the Thrift Shop board of directors and Thrift Shop executive committee on your findings pertaining to the focus of loss prevention and inventory control in thrift shop departments with oral and written assessments.
· Develop management reports to explain the level of inventory, cash and other loss to management and to guide priorities for improvement
Other
· Provide a safe environment for customers, staff and volunteers.
· Participate in advocacy and direct action to end the twin crisis of homelessness and HIV/AIDS.
· Other duties as directed by your supervisor, President and Thrift Shop board members.
Qualifications:
· Excellent internal and external customer service
· Three plus years of Retail Loss Prevention management in a multi store environment.
· Prior experience in development of policies and procedures and assessing and coaching staff in a retail environment.
· Conducting and managing internal/external investigations
· Strong leadership and organizational skills
· Working knowledge of the physical security aspects of the job including alarms, lock and key.
· Ability to analyze information, identify causes and develop/implement solutions in stressful situations.
· Superior oral and written communication skills necessary to communicate with all levels of internal and external team members-to identify, communicate and implement site specific ideas and programs.
· Demonstrated analytical, mathematical and computer skills (Microsoft office computer skills including word, excel and outlook).
· Ability to travel up to 75% of working hours
How to apply: copy and paste link to your browser-https://home.eease.adp.com/recruit/?id=1236941