The Operations Manager is responsible for assisting the Account Manager with management of day-to-day uniformed security and non-uniformed receptionist services at customer locations, including training, personnel supervision, site-specific policies and procedures, existing security systems and files, and future enhancements.
RESPONSIBILITIES (Major Duties)
• Owns the new hire training process – Initial introduction to the training procedure, explains the outline and provides a training schedule.
• Conducts refresher training in CPR/AED/First Aid to staff.
• Conducts Quarterly Training session to staff.
• Directly supports the Supervisors in all areas of Security Operations.
• Directly oversees the Supervisors – This includes the growth and development of the Supervisors, and conducting yearly evaluations of the Supervisors’ performance.
• Manage and maintain the site’s PTO policy and tracking.
• Owns the access badge issuance problem solving guide.
• Manages the access badge issuance work orders and Lock & Key database.
• Enters departmental pre-authorization requests in the access badge issuance program as needed.
• Owns the Security Control Center shared mailboxes. Administrative duties for adding and removing users, and controlling access rights. Archives completed request emails.
• Troubleshoots the patrol monitoring software and hardware. Downloads tour reports and studies hardware locations and system effectiveness.
• Provides assistance to client Safety/ERT/AED/First Aid/Emergency Supply program.
• Maintains and updates all SOPs for two locations. Trains staff on implementation of new SOPs as required.
• Maintains and updates Contact Matrix as needed.
• Responsible for all client special coverage.
• Advises staff of large incoming groups. Prepares staff for large meetings, conferences, client events, etc.
• Assists Account Manager with providing the client with improvements to existing security program. This includes the suggestion of programs that the client can implement and assisting in launching these programs for the client.
• Responsible for Account Manager duties in the event they are away.
• Primary responder to calls on a 24/7 basis.
• Other management responsibilities as determined by Client or District Manager
SKILL REQUIREMENTS (To Perform Job Duties)
• Ability to work responsively and cooperatively with minimal supervision, with client security management and AlliedBarton peers.
• A general proficiency with MS Office products and keyboarding skills, as well as other software in the Windows environment.
• Must possess a general knowledge of electronic access control systems, badging systems, patrol monitoring systems, online web submission forms, database entry and query, CCTV and alarm systems, phone and switchboard operations, and life safety systems, along with a theoretical and practical knowledge of security and risk management practices.
• Formal training in supervisory skills, and managing complex human resource issues.
• Problem solving abilities with the highest adherence to ethics.
• Must possess superior verbal and written communication skills.
• Ability to hire, develop, motivate and retain staff.
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Critical Thinking, Proactive Mindset, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.
OTHER REQUIREMENTS (To Perform Job Duties)
• A minimum of twelve (12) months experience as a Site Supervisor or a similar level position of responsible charge, plus a total of four (4) years experience in the security or other related field.
• Ability to work Monday to Friday, 8:00 a.m. to 5:00 p.m. in business attire.
• Must notify Account Manager of all intended absences from site, including a minimum of two week notice prior to taking vacations
• Must be able to pass a background check, and 12-Panel drug test.
• Must have resided in the US for the past 7 years.
Apply Online
RESPONSIBILITIES (Major Duties)
• Owns the new hire training process – Initial introduction to the training procedure, explains the outline and provides a training schedule.
• Conducts refresher training in CPR/AED/First Aid to staff.
• Conducts Quarterly Training session to staff.
• Directly supports the Supervisors in all areas of Security Operations.
• Directly oversees the Supervisors – This includes the growth and development of the Supervisors, and conducting yearly evaluations of the Supervisors’ performance.
• Manage and maintain the site’s PTO policy and tracking.
• Owns the access badge issuance problem solving guide.
• Manages the access badge issuance work orders and Lock & Key database.
• Enters departmental pre-authorization requests in the access badge issuance program as needed.
• Owns the Security Control Center shared mailboxes. Administrative duties for adding and removing users, and controlling access rights. Archives completed request emails.
• Troubleshoots the patrol monitoring software and hardware. Downloads tour reports and studies hardware locations and system effectiveness.
• Provides assistance to client Safety/ERT/AED/First Aid/Emergency Supply program.
• Maintains and updates all SOPs for two locations. Trains staff on implementation of new SOPs as required.
• Maintains and updates Contact Matrix as needed.
• Responsible for all client special coverage.
• Advises staff of large incoming groups. Prepares staff for large meetings, conferences, client events, etc.
• Assists Account Manager with providing the client with improvements to existing security program. This includes the suggestion of programs that the client can implement and assisting in launching these programs for the client.
• Responsible for Account Manager duties in the event they are away.
• Primary responder to calls on a 24/7 basis.
• Other management responsibilities as determined by Client or District Manager
SKILL REQUIREMENTS (To Perform Job Duties)
• Ability to work responsively and cooperatively with minimal supervision, with client security management and AlliedBarton peers.
• A general proficiency with MS Office products and keyboarding skills, as well as other software in the Windows environment.
• Must possess a general knowledge of electronic access control systems, badging systems, patrol monitoring systems, online web submission forms, database entry and query, CCTV and alarm systems, phone and switchboard operations, and life safety systems, along with a theoretical and practical knowledge of security and risk management practices.
• Formal training in supervisory skills, and managing complex human resource issues.
• Problem solving abilities with the highest adherence to ethics.
• Must possess superior verbal and written communication skills.
• Ability to hire, develop, motivate and retain staff.
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Critical Thinking, Proactive Mindset, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results.
OTHER REQUIREMENTS (To Perform Job Duties)
• A minimum of twelve (12) months experience as a Site Supervisor or a similar level position of responsible charge, plus a total of four (4) years experience in the security or other related field.
• Ability to work Monday to Friday, 8:00 a.m. to 5:00 p.m. in business attire.
• Must notify Account Manager of all intended absences from site, including a minimum of two week notice prior to taking vacations
• Must be able to pass a background check, and 12-Panel drug test.
• Must have resided in the US for the past 7 years.
Apply Online