Employer: USAA
Location: Phoenix, AZ
Job Number: 24297
We are currently seeking talented Manager Fraud Prevention and Detection for our Phoenix, AZfacility.
Purpose Of Job
Directly manages staff and the day to day operational functions for financial crime management activities. Provides solutions and support for compromise/recovery efforts, process recommendations, and trends. Protects member assets by minimizing fraud loss, risk exposure and by providing optimal customer service. Ensures employees have the information, resources and authority to accomplish business objectives. Implements and executes business plans, drives and champions change and provides feedback to senior management. Maintains expert knowledge of financial crime processes and procedures. Maintains working knowledge of all enterprise monetary transaction processes.
Duties:
Provides daily management direction to team and business partners to mitigate financial and reputational risks.
Completes loss analysis on alerts and cases to identify emerging trends and partners with strategy teams to develop counter-measures to identify, detect and prevent potential threats.
Measures and communicates business performance, fraud prevention and loss trends in comparison to industry metrics and member friction index benchmark.
Provides timely response to Executive Resolution Teams, Office of the CEO, and other key executives on member complaints tied to account compromises, account takeovers, deposit holds, account restrictions, denial of new and existing accounts/products, etc.
Routinely meets with key stakeholders and business partners to ensure work processes are running as planned, exceptions and high level cases are expedited for handling and follow up.
Proactively identifies opportunities to improve operational effectiveness. Implements and monitors processes and performance standards. Provides feedback for improvements to process and product owners. Removes obstacles and champions change.
Manages individual and team performance against individual and team goals. Provides regular individual and team training on all designated financial products and channels. Guides, coaches and develops employees. Manages performance and makes pay decisions. Allocates resources to meet department goals and ensures consistent delivery of services.
Achieves optimal productivity through managing workload volume, staffing, training needs and identifying and implementing appropriate solutions.
Minimum Requirements
Bachelor's degree or equivalent years of experience.
5+ years financial services experience.
3+ years of fraud or operational experience in one or more of the following areas: check , wire, ACH, securities/brokerage, card, ID theft, corporate security investigations, collections, underwriting, risk, compliance, internal audit or other related experience.
2+ years leadership experience.
Ability to develop technical procedures and training.
Preferred
Skilled in banking products.
Knowledge of the following: Portal, FDR, FDWC, IPS Falcon Case Manager, Bank Utility tool, BSC, ATM Debit Card maintenance, Authentication Logs, Red Flags, Research Skills, Call Center Experience, Social Media and Internet Tools (IE. Lexis Nexus, DMDC ) Enterprise Work List.
Strong People Management Talent.
Possess both effective Written and Communication Skills.
Ability to adapt to change within a critical fast pace environment.
High Team Moral Promoter.
Skilled to Defuse Escalations.
***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Share our pride. Join our mission.
As a Fortune 200 financial services organization, USAA is on a mission - to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide by providing a full range of financial services and products. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 27,000 employees. They are the heart and soul of our member-service culture.
Recently Ranked #11 in Forbes list of 500 of the "Best Employers in the U.S. in 2015", we are proud to receive consistently outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
Relocation assistance is not available for this position.
Qualified applicants must successfully complete a pre-employment background and drug screen.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.