Employer: Smith & Wesson
Location: Springfield, Massachusetts, United States
Requisition Number: SCB-119
market trends, optimize customer relations and maximize sales potential.
Essential duties include the following – other duties may be assigned:
How to Apply
Location: Springfield, Massachusetts, United States
Requisition Number: SCB-119
Description
The position of Armorer Instructor will be responsible for providing
instruction in the care, maintenance, troubleshooting and repair of
S&W revolvers, pistols, rifles and carbines for law enforcement and
civilian students attending classes at the Academy. The Armorer
Instructor will demonstrate, show and service S&W products to law
enforcement agencies at city, state and federal levels. The position
will also liaise with S&W Sporting Goods Sales Managers to
communicate market trends, optimize customer relations and maximize sales potential.
Essential duties include the following – other duties may be assigned:
- Provide instruction in the care, maintenance, troubleshooting and repair of S&W revolvers, pistols, rifles and carbines for Law Enforcement and civilian students attending classes at The Smith & Wesson Academy in Springfield, MA and at field school locations (nationally & internationally)
- Demonstrate, show and service S&W products to LE agencies at city, state and federal levels.
- Liaise with S&W LE and Sporting Goods Sales Managers to communicate market trends, optimize customer relations and maximize sales potential.
- Train employees at all levels (basic orientation, armorer, & Instructor level)
- Provide guidance and support to S&W Armorer Instructors.
- Write and develop training manuals, power point presentations, outlines, lesson plans, exams, quarterly newsletter, tool kit lists, & course descriptions.
- Coordinate scheduling and enrollment of classes at The Academy and Field schools for all Academy Armorer Instructors (3)
- Accurately maintain inventory of over 1000 firearms. Conduct quarterly audits and assist in spot checks by compliance and finance departments.
- Shipping & receiving of all firearms, equipment and training materials to and from field school locations. Ensure detailed records of all shipments are recorded.
- Liaise with Engineering, Product Managers, and Customer Support to stay current on product revisions, design and quality.
- Use effective listening and communication skills to accurately diagnose the root cause of customer satisfaction issues and identify & prioritize the resources needed for resolution.
- Answer technical questions by applying firearm knowledge and assisting the customer in the proper selection of a part &/or corrective action plan.
- Speak publicly, create effective presentations, communicate and teach prescribed processes and procedures associated with S&W products in an articulate manner.
- Accurately maintain sufficient inventory of firearms, tool kits, classroom tools, parts, and other related materials to supply classes at The Academy and in the field.
- Print, sort and prepare all training materials, parts, tools and firearms for all armorers classes.
- Set up / tear down classroom before and after classes, also clean Academy classroom after class.
- Maintain accurate records of training in accordance with MA Dept. Of Education.
- Continually improve personal knowledge of firearms mechanics and instructor development by referencing industry and Law Enforcement journals; enhanced with hands on work.
- Maintain proficiency in the use of rifles, shotguns and handguns by attending Academy classes, referencing industry and Law Enforcement journals and hands on range time.
- Ensure all personal travel arrangements are made in a cost efficient manner.
- Submit detailed expense reports in a timely manner.
- Capture and edit photographic images for use in power point presentations.
- Conduct plant and academy tours for students and special guests.
- Strategically market Academy and S&W at appropriate opportunities.
- Substantial travel required; averaging 6 — 10 nights per month.
- Armorer Weapons Trainer
- Experience, Competencies and Education
- Associates degree
- 5 or more years of assembling and servicing firearms
- 3 or more years of instructional experience — firearms instruction preferred
- Excellent communication, organizational and administrative skills required
- Language Skills
- Must have working command of the English language
- Must be able to read, write and interpret the English language
- Must be able to communicate in English verbally and in writing (basic verbal instructions, simple written memos and instructions)
- Computer Skills
- Basic computer skills preferred
- Certificates, Licenses, Registrations
- Current Mass Resident or Non-Resident License to Carry
- Valid Driver’s License
- Mass machine gun license to possess
How to Apply