Security Operations Manager

Employer: EverBank
Location:Jacksonville, Florida
Job description

EverBank is more than just a bank; it's the evolution of an idea. Traditional financial institutions had become wasteful, inflexible and stuck in the past. We thrive because we
adapt, transform and push forward despite the ever-changing financial environment. From our headquarters in Jacksonville, FL, we continue to gauge our success on that of our clients' while seeking new opportunities to help them reach and surpass their goals.


PRIMARY CHARACTERISTICSThe Security Operations Manager is responsible for developing and implementing the organization's security policies, procedures and programs that comply with government guidelines and standards. Assists the Director of Security and acts as the Director in his or her absence. Ensures the security of the organization's assets whether they are human, physical or intellectual. Responds to incidents to perform investigations and provide documentation as directed.

ESSENTIAL FUNCTIONS

• Assists the Director of Security in administering all safety and security operations and functions.
• Manages the third party/contract Security Officers.
• Develops proactive policies and plans designed to protect the organization's employees, properties and all items of value on premises from any preventable harm or danger.
• Recommends and implements procedures and systems for visitor control, employee identification, and safeguard of organization facilities, equipment, materials, and employee property.
• Tests infrastructure protection strategies and incident response exercises.
• Analyzes and addresses unplanned security events.
• Participates in the review and implementation of EverBank's safety and security programs across the enterprise.
• Works to support the goals of the security plan while assessing and refining the plan.
• Coordinates security controls with strategic plans to ensure cost effective and standardized implementation.
• Develops and maintains effective, active working relationships with primary clients, vendors, strategic business partners and team members and actively fosters an environment of teamwork.
• Conducts physical security reviews of banking and non-banking centers based on risk assessment factors and prepares associated documentation along with recommendations.
• Consults with business unit managers and provides assistance and issue resolution to banking centers on routine questions regarding the security program and procedures.
• Develops and delivers training sessions on various physical security topics.
• Conducts or coordinates investigations of physical security incidents and other incidents as directed and provides documentation that is timely, accurate and thorough.
• Investigates suspicion of violation of guidelines such as theft, threats, and competitor intelligence gathering. Gathers information from suspect(s) and witness(es).
• Responds to contingency events including bomb threats, sabotage and severe weather conditions through onsite security force or with the assistance of government law enforcement agencies.
• Ability to be on-call 24 hours per day, 7 days per week and travel domestically on short notice.
• Performs other essential functions which may be assigned by management.
• Act on behalf of the Director of Corporate Security in his/her absence.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS

• Strong working knowledge of PC operations and software, including but not limited to, Access Control Platforms such as OnGuard and Software House, Outlook and MS Word; working knowledge of Lenel Onguard Security software preferred.
• Detailed operational knowledge of security equipment and monitoring software desirable.
• Excellent verbal and written communications skills including experience preparing reports suitable to be shared with executive management and law enforcement entities.
• Strong knowledge of CCTV system design, monitoring and interrogation.
• Familiar with concepts, practices, and procedures related to corporate security, such as report writing, rules of evidence, investigative techniques and threat assessments.
• Ability to provide solutions to highly complex security problems.
• Familiar with the Federal Bank Protection Act and other applicable federal, state and local regulations, laws and ordinances.
• Knowledge and understanding of various Federal, State and County codes and regulations as they relate to security and life safety.
• Ability to analyze facts and exercise sound judgment.
• Ability to speak effectively before groups of employees and/or customers.
• Ability to resolve practical issues and deal with a variety of variables in situations where limited standardization exists.
• Ability to interpret a variety of written or verbal instructions.
• Ability to read and interpret floor plans to design and recommend optimal placement of security system components.
• Strong observational skills.
• Ability to formulate, implement and critically review security plans.
• Ability to conduct physical security assessments.
• Ability to obtain CPR and AED training certification.
• Ability to be licensed by the State of Florida as a Security Officer as needed.

TRAINING AND EXPERIENCE

• A four year degree from an accredited college or university in a related field or commensurate experience in law enforcement is required.
• 10 years of experience managing the security functions for a commercial entity or 15 years security or law enforcement experience with at least 3 years in a corporate environment required.
• Extensive experience with electronic security equipment.
• Training in and experience applying Crime Prevention Through Environmental Design (CPTED) principles.
• Experience as a first responder to unplanned events to include crisis situations preferred.
• ASIS Certified Protection Professional (CPP) certification preferred.
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