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Firearms Instructor Armorer

Employer: Smith & Wesson
Location: Springfield, Massachusetts, United States
Requisition Number:  SCB-119
Description
The position of Armorer Instructor will be responsible for providing instruction in the care, maintenance, troubleshooting and repair of S&W revolvers, pistols, rifles and carbines for law enforcement and civilian students attending classes at the Academy. The Armorer Instructor will demonstrate, show and service S&W products to law enforcement agencies at city, state and federal levels. The position will also liaise with S&W Sporting Goods Sales Managers to communicate
market trends, optimize customer relations and maximize sales potential.

Essential duties include the following – other duties may be assigned:
  • Provide instruction in the care, maintenance, troubleshooting and repair of S&W revolvers, pistols, rifles and carbines for Law Enforcement and civilian students attending classes at The Smith & Wesson Academy in Springfield, MA and at field school locations (nationally & internationally)
  • Demonstrate, show and service S&W products to LE agencies at city, state and federal levels.
  • Liaise with S&W LE and Sporting Goods Sales Managers to communicate market trends, optimize customer relations and maximize sales potential.
  • Train employees at all levels (basic orientation, armorer, & Instructor level)
  • Provide guidance and support to S&W Armorer Instructors.
  • Write and develop training manuals, power point presentations, outlines, lesson plans, exams, quarterly newsletter, tool kit lists, & course descriptions.
  • Coordinate scheduling and enrollment of classes at The Academy and Field schools for all Academy Armorer Instructors (3)
  • Accurately maintain inventory of over 1000 firearms. Conduct quarterly audits and assist in spot checks by compliance and finance departments.
  • Shipping & receiving of all firearms, equipment and training materials to and from field school locations. Ensure detailed records of all shipments are recorded.
  • Liaise with Engineering, Product Managers, and Customer Support to stay current on product revisions, design and quality.
  • Use effective listening and communication skills to accurately diagnose the root cause of customer satisfaction issues and identify & prioritize the resources needed for resolution.
  • Answer technical questions by applying firearm knowledge and assisting the customer in the proper selection of a part &/or corrective action plan.
  • Speak publicly, create effective presentations, communicate and teach prescribed processes and procedures associated with S&W products in an articulate manner.
  • Accurately maintain sufficient inventory of firearms, tool kits, classroom tools, parts, and other related materials to supply classes at The Academy and in the field.
  • Print, sort and prepare all training materials, parts, tools and firearms for all armorers classes.
  • Set up / tear down classroom before and after classes, also clean Academy classroom after class.
  • Maintain accurate records of training in accordance with MA Dept. Of Education.
  • Continually improve personal knowledge of firearms mechanics and instructor development by referencing industry and Law Enforcement journals; enhanced with hands on work.
  • Maintain proficiency in the use of rifles, shotguns and handguns by attending Academy classes, referencing industry and Law Enforcement journals and hands on range time.
  • Ensure all personal travel arrangements are made in a cost efficient manner.
  • Submit detailed expense reports in a timely manner.
  • Capture and edit photographic images for use in power point presentations.
  • Conduct plant and academy tours for students and special guests.
  • Strategically market Academy and S&W at appropriate opportunities.
  • Substantial travel required; averaging 6 — 10 nights per month.
  • Armorer Weapons Trainer
  • Experience, Competencies and Education
  • Associates degree
  • 5 or more years of assembling and servicing firearms
  • 3 or more years of instructional experience — firearms instruction preferred
  • Excellent communication, organizational and administrative skills required
  • Language Skills
    • Must have working command of the English language
    • Must be able to read, write and interpret the English language
    • Must be able to communicate in English verbally and in writing (basic verbal instructions, simple written memos and instructions)
  • Computer Skills
    • Basic computer skills preferred
  • Certificates, Licenses, Registrations
    • Current Mass Resident or Non-Resident License to Carry
    • Valid Driver’s License
    • Mass machine gun license to possess

How to Apply 
http://www.smith-wesson.com/webapp/wcs/stores/servlet/Category4_750001_750051_798156_-1_757938_757812_image

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