Employer: Facebook
Location: Menlo Park, CA
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
The GSOC Manager is responsible for developing and delivering technology and process improvements for the GSOC and the incident/crisis management process. The GSOC Manager will perform integrated analysis that draws on an individual's global insight, in addition to their ability to leverage technologies and techniques, to identify potential risks or business disruptions to Facebook. They will partner with internal partners as well as external partners to include government, private sector and law enforcement organizations to collect raw data and analysis pertinent to Facebook business solutions. The GSOC Manager will deliver clear and concise assessments, briefings, and special reports while working with the GSOC and championing the intelligence cycle of collection, analysis, and dissemination. The GSOC Manager will also need to understand operational risks at the corporate level and develop relationships that will support coordinated response strategies based on the GSOC crisis management framework. The GSOC Manager will work with the team to build appropriate training, exercises and partnerships to deliver consistent response capabilities. The GSOC Manager will be the primary advocate and educator for the GSOC crisis management response process and will ensure the GSOC is trained to prepare for, respond to and recover the organization for business disruptions and/or significant incidents.
Responsibilities
• Works with the Global Security Operations Manager, Global Security Operations Specialists and the Global Security Investigations and Intelligence Team to anticipate, identify and evaluate global risks that carry a significant risk to the enterprise
prioritizes strategies through risk assessments that incorporate both frequency and severity
embraces and fosters an environment of all-hazards approach to emergency management. • Works with the Executive Protection team to anticipate, identify and mitigate risks that carry a risk to leadership. • Directly leads the GSOC, its team, its daily operations
and directs the implementation of policies, procedures and best practices of the GSOC. • Determines staffing requirements
guides recruiting, hiring, training, development, and retention of highly qualified employees to ensure the effective operation of the GSOC. • Regularly communicates updates from the GSOC on incidents, emerging risks, and other issues that may impact the corporation's business operations, employees, or vendors. • In a crisis, leads the GSOC's enterprise response. • Establishes and monitors performance metrics to determine the effectiveness of the GSOC. • Works with internal communications teams to reinforce security initiatives and educate leaders on incidents that have impacted or have the potential to impact the enterprise.
Requirements
• 8+ years of applicable experience and a minimum of 5 years of supervisory experience. • Must possess planning, organizational, and motivational skills, able to write clearly and succinctly in technical and non-technical formats. • Ability to speak both extemporaneously and in formal settings. • Experience in root cause analysis, industry benchmarking, survey evaluation and data interpretation is required. • Have the ability to apply logic and reason to solve complex problems. • Able to infuse innovation and creativity to strategic plans. • Possess knowledge in the area of emergency/disaster management, physical security, critical incident stress management, risk management and business resiliency
is familiar with emergency procedure protocols and regulatory interfaces. • Experience in leading a team. • Strong analytical, critical thinking and problem solving skills. • Ability to establish and maintain cross-functional and positive working relationships. • Proven ability to influence key business partners. • Ability to build strategic vision and drive organizational change. • Strong organization and planning skill with the ability to work in and define ambiguity/gray areas. • Advanced computer skills and proficiency. • Strong inter-personal and networking skills with a strong ability to work in a team environment. • Ability to work under stressful and tight deadlines as well as the ability to manage in a fast paced environment. • Above average computer hardware and software knowledge. • Excellent verbal and communication skills. • Ability to multi-ask, discerns patterns in details. • Think through problems for logical solutions, and remain calm and professional under stress. • Strong decision making ability during both crisis and non-crisis situations. • Able to work with highly confidential information. • Must be able to speak clearly,· give direction, and provide guidance to employees and security staff during emergencies. • Able to work and communicate effectively with all levels of leadership.As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
Location: Menlo Park, CA
Facebook was built to help people connect and share, and over the last decade our tools have played a critical part in changing how people around the world communicate with one another. With over a billion people using the service and more than fifty offices around the globe, a career at Facebook offers countless ways to make an impact in a fast growing organization.
The GSOC Manager is responsible for developing and delivering technology and process improvements for the GSOC and the incident/crisis management process. The GSOC Manager will perform integrated analysis that draws on an individual's global insight, in addition to their ability to leverage technologies and techniques, to identify potential risks or business disruptions to Facebook. They will partner with internal partners as well as external partners to include government, private sector and law enforcement organizations to collect raw data and analysis pertinent to Facebook business solutions. The GSOC Manager will deliver clear and concise assessments, briefings, and special reports while working with the GSOC and championing the intelligence cycle of collection, analysis, and dissemination. The GSOC Manager will also need to understand operational risks at the corporate level and develop relationships that will support coordinated response strategies based on the GSOC crisis management framework. The GSOC Manager will work with the team to build appropriate training, exercises and partnerships to deliver consistent response capabilities. The GSOC Manager will be the primary advocate and educator for the GSOC crisis management response process and will ensure the GSOC is trained to prepare for, respond to and recover the organization for business disruptions and/or significant incidents.
Responsibilities
• Works with the Global Security Operations Manager, Global Security Operations Specialists and the Global Security Investigations and Intelligence Team to anticipate, identify and evaluate global risks that carry a significant risk to the enterprise
prioritizes strategies through risk assessments that incorporate both frequency and severity
embraces and fosters an environment of all-hazards approach to emergency management. • Works with the Executive Protection team to anticipate, identify and mitigate risks that carry a risk to leadership. • Directly leads the GSOC, its team, its daily operations
and directs the implementation of policies, procedures and best practices of the GSOC. • Determines staffing requirements
guides recruiting, hiring, training, development, and retention of highly qualified employees to ensure the effective operation of the GSOC. • Regularly communicates updates from the GSOC on incidents, emerging risks, and other issues that may impact the corporation's business operations, employees, or vendors. • In a crisis, leads the GSOC's enterprise response. • Establishes and monitors performance metrics to determine the effectiveness of the GSOC. • Works with internal communications teams to reinforce security initiatives and educate leaders on incidents that have impacted or have the potential to impact the enterprise.
Requirements
• 8+ years of applicable experience and a minimum of 5 years of supervisory experience. • Must possess planning, organizational, and motivational skills, able to write clearly and succinctly in technical and non-technical formats. • Ability to speak both extemporaneously and in formal settings. • Experience in root cause analysis, industry benchmarking, survey evaluation and data interpretation is required. • Have the ability to apply logic and reason to solve complex problems. • Able to infuse innovation and creativity to strategic plans. • Possess knowledge in the area of emergency/disaster management, physical security, critical incident stress management, risk management and business resiliency
is familiar with emergency procedure protocols and regulatory interfaces. • Experience in leading a team. • Strong analytical, critical thinking and problem solving skills. • Ability to establish and maintain cross-functional and positive working relationships. • Proven ability to influence key business partners. • Ability to build strategic vision and drive organizational change. • Strong organization and planning skill with the ability to work in and define ambiguity/gray areas. • Advanced computer skills and proficiency. • Strong inter-personal and networking skills with a strong ability to work in a team environment. • Ability to work under stressful and tight deadlines as well as the ability to manage in a fast paced environment. • Above average computer hardware and software knowledge. • Excellent verbal and communication skills. • Ability to multi-ask, discerns patterns in details. • Think through problems for logical solutions, and remain calm and professional under stress. • Strong decision making ability during both crisis and non-crisis situations. • Able to work with highly confidential information. • Must be able to speak clearly,· give direction, and provide guidance to employees and security staff during emergencies. • Able to work and communicate effectively with all levels of leadership.As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.