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Regional Security Manager

Employer: International SOS
Location: Houston, TX

Description
We currently have an opening for a Regional Security Manager, located at our office in Houston, TX. The purpose of this role is to drive regional travel security evacuation planning, operational and business development support to the International SOS and Control Risks distribution channels in order to drive customer satisfaction and profitable growth

Key Responsibilities:
Business Development
Supporting the growth of the security business in the region through a focus on quality of service and support to sales and marketing efforts:
Sales/bid team membership for significant new business or renewal opportunities

Marketing activities
Referrals to CR and/or International SOS
Big event planning, packaging and sales
Providing local market, customer and competitor insight

Operational Deployment & Case Management
Ensuring that clients’ calls and cases are effectively managed to the highest levels of customer satisfaction
Ensure 24/7 on-call operations coverage is maintained through effective rostering of RSC staff
Maintaining awareness of the regional security situation through monitoring the Travel Security Online and Country Risks Forecasts reports and open sources and through daily interaction with the Regional Information Manager (RIM)
In close cooperation with the RIM, provide advice to the GSC on adjustment of country and city security travel advice
Maintenance of the RSC’s operational capability; ensuring country evacuation plans and deployment preparedness are all effectively maintained
Deploying as or leading an Incident Management Team in response to an incident where clients require on-the-ground assistance
Building a network of high quality security service providers throughout the region, working closely with regional Control Risks offices and the Global Assistance Network teams in International SOS

Training and Evacuation Planning
Delivering Security Awareness Training and Evacuation Planning across the region and, where personal expertise enables, outside of the region

Required Skills and Knowledge
Crisis management expertise
People management and relationship skills
Effective communication skills
Effective report writing
Strong influencing skills
Relevant language skills
Strong knowledge of the political and security landscape of the region


Required Work Experience
International (security) work experience
Business development, consultancy and sales experience
Extensive experience within the region, including and work experience
Experience in security operations management: in military, government (officer or senior NCO), or private sector roles;

Required Qualifications
Undergraduate degree (or relevant professional training) in a field related to security or international relations studies.
Accredited as a Certified Protection Professional by the American Society of Industrial Security or similar industry body

Required Languages
Excellent spoken and written English Language

Travel / Rotation Requirements
Travel dependant on business needs.


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