Employer: Interstate Hotels and Resorts
Location: Lake Buena Vista, FL, US
Education & Experience:
At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree.
Supervisory experience preferred.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Physical requirements:
Long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to climb stairs, descend stairs and run.
On occasion must physically deter individuals who pose a threat to guests and/or employees
Mental requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must routinely meet deadlines.
Must be able to multi task.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions
Essential:
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Buena Vista Palace Hotel & Spa standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Buena Vista Palace Hotel & Spa standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guests requests, problems, complaints and/or accidents presented through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Security personnel according to Buena Vista Palace Hotel & Spa SOP's.
Review Activity Reports of all security shifts daily.
Review incident reports and ensure that they are written in a clear and concise manner.
Efficiently relay all information involved in emergency situations to designated management.
Assist outside agencies with all communication needs.
Assist in supervising and reviewing investigations.
Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
Be an active member of the Safety Committee.
Monitor and assist with procedures for Lost and Found items.
Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
Know Innkeeper’s Laws and ensure the hotel’s compliance.
Know and ensure compliance with the Loss Prevention SOP’s.
Assist in training all dep
Welcome to the Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort the perfect combination of modern technology, the utmost in personal comfort, and America's favorite destination. Our guest can choose from a delightful assortment of beautifully appointed guest rooms and suites. They can also enjoy complimentary transportation to all Disney Theme Parks, special privileges at five championship golf courses, and access to the relaxing services of our full-service spa.
Our guest can come celebrate the magic of Disney at our premier Walt Disney World Orlando hotel. The luxurious Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort provides comfort and relaxation in an ideal location. Situated just across the street from thrilling Downtown Disney and close to all the major attractions, this well-situated property makes visiting this sunny locale easy. Our complimentary shuttle takes our guest to visit all four Disney Theme Parks and water parks. Schedule preferred tee times at four championship golf courses. Enjoy priority seating at select Disney restaurants and dinner shows. Select our inviting Walt Disney World lodging for convenient access to exhilarating Disney venues.
This official Walt Disney World® Resort and contemporary haven offers spacious and bright accommodations, a majestic lobby and unsurpassed, kid- and family-friendly hospitality. Our guest can refresh with 3 heated swimming pools with pool concierge, enjoy access and transportation to the Walt Disney World® Theme Parks and golf at Disney® PGA Championship courses, or indulge in the 10,000 square-foot rejuvenating spa. Pleasing every appetite is a breeze with on-site restaurants and lounges.
For more than two decades, our prestigious hotel has led the industry in creativity for unforgettable weddings and special events. Our guest can capture the special moments like Proms and Homecoming Dances in our beautiful ballrooms. They can also celebrate with friends for a Sweet 16 or Quinceañera. Gather with family for a romantic wedding. Host a special bar/bat mitzvah. Enjoy full-service catering options and meticulously planned menus for all occasions, from our professional staff and expert chefs.
Apply Online
Location: Lake Buena Vista, FL, US
Education & Experience:
At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree.
Supervisory experience preferred.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Physical requirements:
Long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to climb stairs, descend stairs and run.
On occasion must physically deter individuals who pose a threat to guests and/or employees
Mental requirements:
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must routinely meet deadlines.
Must be able to multi task.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions
Essential:
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Buena Vista Palace Hotel & Spa standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Buena Vista Palace Hotel & Spa standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guests requests, problems, complaints and/or accidents presented through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Security personnel according to Buena Vista Palace Hotel & Spa SOP's.
Review Activity Reports of all security shifts daily.
Review incident reports and ensure that they are written in a clear and concise manner.
Efficiently relay all information involved in emergency situations to designated management.
Assist outside agencies with all communication needs.
Assist in supervising and reviewing investigations.
Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
Be an active member of the Safety Committee.
Monitor and assist with procedures for Lost and Found items.
Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
Know Innkeeper’s Laws and ensure the hotel’s compliance.
Know and ensure compliance with the Loss Prevention SOP’s.
Assist in training all dep
Welcome to the Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort the perfect combination of modern technology, the utmost in personal comfort, and America's favorite destination. Our guest can choose from a delightful assortment of beautifully appointed guest rooms and suites. They can also enjoy complimentary transportation to all Disney Theme Parks, special privileges at five championship golf courses, and access to the relaxing services of our full-service spa.
Our guest can come celebrate the magic of Disney at our premier Walt Disney World Orlando hotel. The luxurious Buena Vista Palace Hotel & Spa in the Walt Disney World® Resort provides comfort and relaxation in an ideal location. Situated just across the street from thrilling Downtown Disney and close to all the major attractions, this well-situated property makes visiting this sunny locale easy. Our complimentary shuttle takes our guest to visit all four Disney Theme Parks and water parks. Schedule preferred tee times at four championship golf courses. Enjoy priority seating at select Disney restaurants and dinner shows. Select our inviting Walt Disney World lodging for convenient access to exhilarating Disney venues.
This official Walt Disney World® Resort and contemporary haven offers spacious and bright accommodations, a majestic lobby and unsurpassed, kid- and family-friendly hospitality. Our guest can refresh with 3 heated swimming pools with pool concierge, enjoy access and transportation to the Walt Disney World® Theme Parks and golf at Disney® PGA Championship courses, or indulge in the 10,000 square-foot rejuvenating spa. Pleasing every appetite is a breeze with on-site restaurants and lounges.
For more than two decades, our prestigious hotel has led the industry in creativity for unforgettable weddings and special events. Our guest can capture the special moments like Proms and Homecoming Dances in our beautiful ballrooms. They can also celebrate with friends for a Sweet 16 or Quinceañera. Gather with family for a romantic wedding. Host a special bar/bat mitzvah. Enjoy full-service catering options and meticulously planned menus for all occasions, from our professional staff and expert chefs.
Apply Online