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Manager, Security Operations


Employer: NBC Universal
Location: Florida Orlando


About Us Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who's serious about their work. A person who knows it doesn't take magic to put a smile on a guest's face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you're serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won't just be "doing a job." You'll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Responsibilities SUMMARY: Supports the administration of security management resort wide. Responsible for providing leadership to the exempt level security team and uniformed officers. Key liaison with other departments and third party vendors supporting resort operation initiatives.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Manages supervision and staff performance as it relates to all aspects of uniformed security for an assigned business unit (Parks/Resort).
•Responsible for enforcing all departmental policies and procedures.
•Responsible for the successful execution of hiring, onboarding and training validation for security officers and staff.
•Ensures budgeting, scheduling, financial reporting and analysis.
•Coordinates all Law Enforcement and contract security requirements for daily and long term security efforts related to support of Production and Event Management effort.
•Assists in the successful application of all Emergency Management planning and implementation.
•Responsible for team member performance management: inclusive of evaluations, counseling’s and discharges.
•Understands and actively participates in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
•Performs other duties as assigned.


SUPERVISORY RESPONSIBILITY:

•12 Full-Time – Exempt (supervisory)
•200 Full-Time – Hourly (4FL)


SCOPE: Supports Resorts Operations and Security management with administration and project leadership.



Qualifications/Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
•Ability to perform these operations using units of American money, weight measurement and volume.
•Ability to compute rate, ratio and percent and to draw and interpret bar graphs and spreadsheets.
•Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Consistent attendance is a job requirement.


EDUCATION:

•High school degree or GED required. Bachelor’s degree preferred.

EXPERIENCE:

•3-5 years in background investigations and security industry; 1- 3 years of supervisory experience; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:
•Valid Florida Driver’s License


PHYSICAL DEMANDS:

While performing the duties of this job, the individual is required to:

•Regularly (2/3 of the time or more) use hands and fingers to grip, pinch, handle or feel objects, tools or controls; adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions); work in varied light conditions including low or diminished lighting; smell; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure); maintain alertness and attentiveness up to 4 hours while working varying hours.
•Frequently (1/3 to 2/3 of the time) sit and walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); talk; hear audible alarms, voice commands with background noise; use repetition-using an input device-a keyboard or mouse-in a steady manner; work in an environment with flashing lights including strobe lamps.
•Occasionally (1/3 of the time or less) stand for prolonged periods; climb stairs / ladders; work at heights for prolonged periods of time including heights with or without railings or over open pits greater than 4 feet; balance; stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above/below head; repeat motions more than twice per minute; work in an environment subject to vibrations; lift/push up to 50 pounds with control; taste.


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