Employer: Zendesk
Location: San Francisco, California
Description
The Safety & Security Manager works to keep our employees, building operations, and assets free from danger; all while contributing to and protecting our company culture. In this role, the ideal candidate manages physical and personnel security as well as safety operations in our headquarter office in San Francisco, and liaiases with the Workplace Experience team globally to implement solutions.
Manage day-to-day security and safety operations, with particular focus on the headquarter office in San Francisco
Create security protocols and guidelines to include (but not limited to) physical security design for new and existing offices, security guard operations and deployment, technical security solutions
Develop safety and emergency preparedness protocols and training for staff, liaison with individual offices’ local law enforcement, etc.
Work inter-departmentally to develop a BCDR plan
Serve as a front line crisis manager in the San Francisco office during incidents
Work closely with staff and contract security to support security operations
Investigate incidents and provide well-articulated reports, briefings, and action recommendations
Develop and train staff on occupant emergency plans and incident response protocols
Analyze intelligence tools and reports and have the ability to present and discuss such data at the executive level when necessary
Requirements:
5+ years experience managing safety and security operations, in technology or creative office environments
Experience with S2 security system highly desired
Experience developing security/safety programs and incident response plans
Excellent written and oral communication skills required
Knowledge of and comfort with global technical security monitoring systems necessary
Experience reviewing architectural plans and planning security designs highly preferred
Bachelor’s degree preferred (years of experience may be substituted for education)
Must be highly adaptable and flexible
Ability to build partnerships and work collaboratively cross-functionallyZendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.
Individuals seeking employment at Zendesk are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
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