Employer: G4S
Location: Washington, District of Columbia, United States
Salary: $75,000 – $84,000
Closing Date: May 12, 2013
Job Introduction:
The world’s leading private security organization, G4S, has an immediate job opportunity for the Project Manager, Operations Center. As the Project Manager,OperationsCenter, you will provide managerial and administrative oversight to a dynamic team responsible for maintaining a state-of-the-art information fusion center, in support of financial sector incident management. Your key performance objective is to ensure the delivery of timely, sensitive, and accurate communication products and business solutions during incidents, emergencies, and critical operational time periods.
You will work closely with the Operations Center manager to ensure staffing levels are met and provide direction in accordance with client expectations. In addition, you will be charged with developing the skills sets and decision making of all Operations Center personnel and ensuring compliance with all G4S requirements.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Role Responsibility:
Provide leadership to the Operations Center team to provide excellent service to client
Provide supervision and oversight to ensure habitual compliance with established protocols
Develop and supervise work schedules to ensure proper staffing levels are maintained
Develop training material and provide ongoing and new hire training to Operations Center personnel to ensure understanding of procedures and established protocols
Routinely and actively contribute to the professional development of all Operations Center personnel
Provide stability within the Operations Center team to ensure continuity of effort
Demonstrate innovative, critical and analytical thinking skills that result in the expansion of performance levels, service delivery and organizational capabilities
Conduct regular assessments of all Operations Center personnel to determine strengths/weaknesses and develop a plan to enhance performance levels through coaching and mentoring
Ensure Quality Assurance Checks are completed per Director, Strategic Accounts and advise Director of planned drills and training exercises
Recruit and Select personnel to fill position vacancies
Manage schedules and distribute work hours, assignments, tasks and special projects based on client requirements and reduce overtime where possible
The Ideal Candidate:
Education, Licenses and Certifications Required
Four-year college degree in Emergency Response/Crisis Management field (or related field) is required with a Masters or Advanced degree highly desired
Certifications showing specializations are highly desired (examples: CBCP, CPP, CEM, PMP)
Type and Length of Specific Experience Required
A minimum of five years experience in the crisis management, emergency response, emergency communications area (or related fields)
A minimum of two years experience in a supervisory role to include training, coaching and development as well as project management
Skills Required
Proven experience having:
Independently manage direct reports in a high paced environment
Manage across multiple shifts
Demonstrate strong verbal and written communication skills
Provide leadership and personnel development to staff
Work effectively and efficiently while achieving measurable results
Use web technologies in gathering data for awareness in communications
Knowledge of Incident Management principles, proficiency in ICS methodology and Business Continuity process
Proficiency with Microsoft Office, SharePoint, Excel, or comparable content management system
Ability to research, investigate, compile information
Planning and organizing skills
Problem solving skills
Coaching, mentoring, motivating skills
Skilled in synthesizing facts, concepts, principles
Ability to mediate conflict with tact, diplomacy
Must be able to work independently
Other
Must be 21 years of age or the minimum required by the state
Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
Must be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Upon acceptance of a job offer, must be able to pass the following:
MMPI – Psychological testing and a skills assessment, if armed or required by client contract
Physical exam, if armed or required by client contract
Physical Requirements and Environment
Environment: Office
Major activity: Working on PC and using telephone/radio while sitting
Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting up to 10 pounds, and limited stretching and reaching
Apply
Salary: $75,000 – $84,000
Closing Date: May 12, 2013
Job Introduction:
The world’s leading private security organization, G4S, has an immediate job opportunity for the Project Manager, Operations Center. As the Project Manager,OperationsCenter, you will provide managerial and administrative oversight to a dynamic team responsible for maintaining a state-of-the-art information fusion center, in support of financial sector incident management. Your key performance objective is to ensure the delivery of timely, sensitive, and accurate communication products and business solutions during incidents, emergencies, and critical operational time periods.
You will work closely with the Operations Center manager to ensure staffing levels are met and provide direction in accordance with client expectations. In addition, you will be charged with developing the skills sets and decision making of all Operations Center personnel and ensuring compliance with all G4S requirements.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Role Responsibility:
Provide leadership to the Operations Center team to provide excellent service to client
Provide supervision and oversight to ensure habitual compliance with established protocols
Develop and supervise work schedules to ensure proper staffing levels are maintained
Develop training material and provide ongoing and new hire training to Operations Center personnel to ensure understanding of procedures and established protocols
Routinely and actively contribute to the professional development of all Operations Center personnel
Provide stability within the Operations Center team to ensure continuity of effort
Demonstrate innovative, critical and analytical thinking skills that result in the expansion of performance levels, service delivery and organizational capabilities
Conduct regular assessments of all Operations Center personnel to determine strengths/weaknesses and develop a plan to enhance performance levels through coaching and mentoring
Ensure Quality Assurance Checks are completed per Director, Strategic Accounts and advise Director of planned drills and training exercises
Recruit and Select personnel to fill position vacancies
Manage schedules and distribute work hours, assignments, tasks and special projects based on client requirements and reduce overtime where possible
The Ideal Candidate:
Education, Licenses and Certifications Required
Four-year college degree in Emergency Response/Crisis Management field (or related field) is required with a Masters or Advanced degree highly desired
Certifications showing specializations are highly desired (examples: CBCP, CPP, CEM, PMP)
Type and Length of Specific Experience Required
A minimum of five years experience in the crisis management, emergency response, emergency communications area (or related fields)
A minimum of two years experience in a supervisory role to include training, coaching and development as well as project management
Skills Required
Proven experience having:
Independently manage direct reports in a high paced environment
Manage across multiple shifts
Demonstrate strong verbal and written communication skills
Provide leadership and personnel development to staff
Work effectively and efficiently while achieving measurable results
Use web technologies in gathering data for awareness in communications
Knowledge of Incident Management principles, proficiency in ICS methodology and Business Continuity process
Proficiency with Microsoft Office, SharePoint, Excel, or comparable content management system
Ability to research, investigate, compile information
Planning and organizing skills
Problem solving skills
Coaching, mentoring, motivating skills
Skilled in synthesizing facts, concepts, principles
Ability to mediate conflict with tact, diplomacy
Must be able to work independently
Other
Must be 21 years of age or the minimum required by the state
Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
Must be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Upon acceptance of a job offer, must be able to pass the following:
MMPI – Psychological testing and a skills assessment, if armed or required by client contract
Physical exam, if armed or required by client contract
Physical Requirements and Environment
Environment: Office
Major activity: Working on PC and using telephone/radio while sitting
Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting up to 10 pounds, and limited stretching and reaching
Apply